Shipping policy

Shipping Policy

Effective Date: August 13, 2026

At Nymly Studio, we offer both digital and physical products. This Shipping Policy explains how products are delivered, processed, and shipped after purchase.

Because digital products are delivered electronically, the shipping terms below apply primarily to physical products.

1. Digital Products

Digital products do not require physical shipping.

Digital products may include presets, LUTs, sound kits, sample packs, templates, overlays, creative assets, software-related resources, and other downloadable files.

After a successful purchase, digital products may be delivered through a download page, customer account, email, or another electronic delivery method provided by Nymly Studio or our digital delivery service.

Delivery is normally available shortly after payment has been successfully processed.

Digital Download Issues

If you do not receive your download information, cannot access your files, or experience a technical issue with a purchased digital product, please contact us at support@nymlystudio.com.

Please include your order number and the email address used for the purchase so that we can locate your order and assist you.

2. Physical Products

Physical products, including apparel and other tangible goods, require physical shipping and are delivered to the shipping address provided during checkout.

Order Processing

Orders for physical products are generally processed after payment has been successfully confirmed.

Processing times may vary depending on the product, availability, fulfillment method, order volume, weekends, holidays, and other operational circumstances.

If a product requires additional processing time, the applicable information may be displayed on the product page or communicated to you after purchase.

3. Shipping Methods and Delivery Times

Available shipping methods estimated delivery times, and shipping costs may vary depending on the destination, product, fulfillment provider, and shipping method selected at checkout.

Any available shipping options and applicable charges will be displayed during checkout before you complete your purchase.

Delivery estimates are provided for guidance only and are not guaranteed delivery dates unless explicitly stated otherwise.

4. Shipping Costs

Shipping costs for eligible physical products are calculated and displayed during checkout based on the destination, shipping method, order, product, and other applicable factors.

Where free shipping is offered, the applicable terms or eligibility requirements will be displayed on the website or during checkout.

5. Tracking Information

Where tracking is available for a shipment, tracking information may be provided by email or through the order information available after fulfillment.

Tracking information may take some time to become active after an order has been dispatched.

6. Delivery Delays

Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, weather conditions, customs procedures, public holidays, transportation disruptions, incorrect address information, or other unforeseen events.

If your order appears to be significantly delayed, please contact us at support@nymlystudio.com with your order number so that we can review the shipment.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

This may include your full name, delivery address, postal code, city, country, and any other information required by the carrier.

If an order cannot be delivered because the shipping information provided was incorrect or incomplete, additional shipping costs may apply where permitted by applicable law and the circumstances of the shipment.

8. Lost, Missing, or Damaged Shipments

If a physical order appears to be lost, missing, or damaged during delivery, please contact us as soon as reasonably possible at support@nymlystudio.com.

Please provide your order number and, where applicable, photographs of damaged packaging or products.

We may work with the relevant carrier or fulfillment provider to investigate the shipment and determine the appropriate resolution.

9. Damaged, Defective, or Incorrect Products

If you receive a physical product that is damaged, defective, incorrect, or materially different from the product ordered, please contact us before returning the item.

We may request photographs or other information to help us assess the issue.

Depending on the circumstances, the applicable remedy may include a replacement, refund, repair, or another appropriate solution, subject to our Return and Refund Policy and applicable law.

10. International Shipping

International shipping availability may vary by destination and product. Not all products or shipping methods may be available in every country or region.

Where international shipping is available, the applicable shipping options and costs will be displayed during checkout.

Customs, Duties, and Import Charges

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, these charges are not included in the product price or shipping charge and may be the responsibility of the customer.

Customs processing may also affect delivery times.

11. Delivery Restrictions

Certain products may not be available for delivery to certain locations because of carrier restrictions, fulfillment limitations, legal requirements, or other operational considerations.

If a shipping destination is unavailable during checkout, please do not attempt to provide an alternative address that does not accurately represent the intended delivery location.

12. Split or Multiple Shipments

If an order contains multiple physical products, products may occasionally be shipped separately depending on availability, fulfillment location, product type, or shipping arrangements.

If an order is shipped in multiple packages, you may receive separate tracking information for each shipment where tracking is available.

13. Order Cancellations

If you need to cancel a physical product order, please contact us as soon as possible at support@nymlystudio.com.

Cancellation may be possible before an order has been processed or shipped. Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible, and the applicable return procedure may apply.

Digital product cancellation and refund requests are handled according to our Return and Refund Policy.

14. Address Changes

If you need to change the shipping address after placing an order, contact us as soon as possible.

We cannot guarantee that an address change can be made after an order has entered fulfillment or been shipped.

15. Delivery and Refunds

Shipping and delivery issues do not automatically result in a refund. Each situation will be reviewed according to the circumstances of the order, the applicable carrier information, our Return and Refund Policy, and applicable consumer protection laws.

Nothing in this policy is intended to exclude or restrict any mandatory rights or remedies available to consumers under applicable law.

16. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our products, fulfillment arrangements, shipping providers, destinations, or business practices.

The updated version will be posted on this page with a revised Effective Date.