Refund policy

Return & Refund Policy

Effective Date: August 13, 2026

At Nymly Studio, we want you to have a positive experience with every purchase. This Return & Refund Policy explains how returns, refunds, cancellations, and product issues are handled for our digital and physical products.

By purchasing from Nymly Studio, you acknowledge and agree to the terms applicable to the product you purchase. Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded or restricted.

1. Digital Products

Most products sold by Nymly Studio are digital products, including presets, LUTs, sound kits, sample packs, templates, overlays, downloadable creative assets, and other digital files.

Because digital products may be accessed, downloaded, copied, or used immediately after purchase, refunds are generally not available once the digital product has been supplied or accessed, except where required by applicable law or where the product is defective, corrupted, materially different from its description, or cannot reasonably be used as described.

Digital Product Issues

If you experience a problem with a digital product, please contact us at support@nymlystudio.com. We will review the issue and, where appropriate, may provide a replacement file, corrected version, technical assistance, or another appropriate remedy.

Digital Content Withdrawal Rights

Where applicable law provides a statutory right of withdrawal for digital content, that right may be affected when the supply of the digital content begins with the customer's express consent before the end of the applicable withdrawal period and the customer acknowledges the applicable loss of the right of withdrawal.

Nothing in this policy is intended to exclude or restrict any mandatory statutory rights applicable to your purchase or place of residence.

2. Physical Products

Eligible physical products may be returned within 14 days of delivery, subject to the conditions and exceptions described below and any mandatory consumer rights that apply.

Return Conditions

The return request must be submitted within the applicable return period.
The item should generally be unused and in its original condition.
Where applicable, original packaging, tags, accessories, and included materials should be returned with the item.
Certain personalized, made-to-order, or otherwise excluded products may not be eligible for return where permitted by applicable law.

Return Shipping

For eligible returns covered by Nymly Studio's return policy, return shipping may be provided at no cost to the customer where indicated at checkout or otherwise confirmed by Nymly Studio.

Where applicable law requires a different allocation of return shipping costs, the applicable legal requirements will apply.

3. Damaged, Defective, or Incorrect Products

Please inspect your physical order when it arrives. If you receive a product that is damaged, defective, incorrect, or materially different from its description, contact us as soon as reasonably possible at support@nymlystudio.com.

Please include your order number and, where appropriate, clear photographs or other information showing the issue. We will review the situation and determine the appropriate remedy, which may include a replacement, repair, price adjustment, or refund where applicable.

4. Final Sale Products

Products identified as final sale are not eligible for discretionary returns or cancellations, except where a refund, replacement, repair, or other remedy is required by applicable law or where the product is defective, damaged, incorrect, or materially different from its description.

5. Order Cancellations

Cancellation requests should be submitted as soon as possible by contacting support@nymlystudio.com.

For physical products, cancellation requests may generally be accepted before the order has been processed or fulfilled. Once an order has been processed, shipped, or otherwise fulfilled, it may no longer be possible to cancel the order and the applicable return procedure may apply instead.

For digital products, cancellation may not be possible once the digital content has been supplied or access has been provided, subject to applicable statutory rights.

6. How to Request a Return or Refund

To request a return or refund, contact us before sending any physical product back.

Please provide:

Your order number
The product name
The reason for your request
Relevant photographs or other evidence, where applicable

If your return is approved, we will provide the appropriate return instructions and return address by email. Please do not send a product back without first contacting us and receiving return instructions.

7. Refunds

Once an approved return has been received and reviewed, we will notify you whether the refund has been approved.

Approved refunds will normally be issued to the original payment method, unless otherwise required or permitted by applicable law.

Processing times may vary depending on the payment provider, bank, or financial institution. Nymly Studio cannot control processing times imposed by third-party payment providers.

8. Non-Receipt or Delivery Issues

If you believe a physical order has not arrived, has been lost in transit, or has another delivery-related issue, please contact us with your order number and relevant delivery information so that we can review the matter.

Digital products that are not received, cannot be downloaded, or contain a technical problem should be reported to us so that we can investigate and, where appropriate, provide a replacement file or another suitable solution.

9. Consumer Rights

This policy does not affect any consumer rights granted by applicable law. Where mandatory consumer protection laws provide rights that are more favorable than the terms stated in this policy, those legal rights will apply.