Shipping Policy

Last Updated: October 8, 2026

Nymly Studio offers both digital creative products and, where available, physical merchandise.

Because digital products do not require physical delivery, the shipping information below primarily applies to physical products.

1. Digital Products

Digital products are delivered electronically.

After your payment has been successfully processed, you may receive access to your purchased files through:

A download page
Your order confirmation
Email
Your Nymly Studio account
Another authorized digital delivery method

Digital delivery is generally available shortly after successful payment.

Delivery may occasionally be delayed because of payment verification, technical issues, fraud-prevention checks, or third-party service interruptions.

2. If You Do Not Receive Your Download

If you completed a purchase but cannot access your digital files:

Check your email inbox.
Check your spam, junk, or promotions folder.
Confirm that you used the correct email address.
Check your Nymly Studio account if applicable.
Contact us if you still cannot access your purchase.

Contact:

support@nymlystudio.com

Please include your order number whenever possible.

3. Physical Products

For physical merchandise, shipping availability depends on the product and destination.

Available shipping methods and estimated delivery times are displayed during checkout where available.

Unless otherwise stated:

Orders are generally processed within 1–3 business days.
Estimated delivery times begin after the order has been processed.
Weekends and public holidays may not count as business days.
Delivery estimates are not guaranteed unless explicitly stated.

4. Shipping Destinations

Shipping availability may vary depending on the product and destination.

Some products may only be available for delivery to selected countries.

If a destination is unavailable during checkout, we may not currently be able to ship that product to the requested location.

5. Shipping Costs

Shipping charges for physical products are calculated based on factors such as:

Destination
Package size
Package weight
Shipping method
Carrier

The applicable shipping cost will generally be displayed during checkout before the order is completed.

6. International Orders

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges may not be included in the product price or shipping charge.

Nymly Studio does not control customs processing or government-imposed import charges.

7. Customs Delays

International shipments may be delayed by:

Customs inspections
Import procedures
Local postal services
Carrier delays
Weather
Public holidays
Incorrect or incomplete delivery information

Such delays may be outside our control.

8. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be shipped again.

Where permitted by applicable law, we may deduct reasonable return or reshipping costs from any applicable refund.

9. Lost or Damaged Packages

If your package appears to be lost, delayed significantly, or arrives damaged, please contact us.

For damaged packages, please keep the packaging and provide photographs where possible.

We may work with the relevant carrier to investigate the shipment.

10. Order Changes

If you need to change your shipping address or order information, contact us as soon as possible after placing your order.

We cannot guarantee that changes can be made after an order has entered processing or shipment.

11. Delivery Estimates

All delivery windows are estimates unless explicitly stated otherwise.

Carrier delays, customs processing, weather, holidays, incorrect addresses, and other circumstances outside our reasonable control may affect delivery.