Refund Policy

Last Updated: October 8, 2026

At Nymly Studio, we want you to feel confident when purchasing our creative resources.

Because many of our products are digital files that can be downloaded and accessed immediately, digital products are treated differently from physical merchandise.

1. Digital Products

Unless required otherwise by applicable law, digital products are generally non-refundable once the product has been downloaded or accessed.

This includes products such as:

Sample packs
WAV loops
MIDI packs
Presets
Synth presets
Kontakt libraries
Sound effects
Cinematic sound libraries
Templates
Lightroom presets
Photoshop actions
LUTs
Video overlays
Texture packs
Digital creative tools
Other downloadable products

We cannot generally accept returns of digital files because they cannot be physically returned once downloaded.

2. Exceptions for Digital Products

We may provide a refund, replacement, or other appropriate solution when:

You purchased the same product more than once by mistake
The purchased files are materially defective
The download is corrupted and we cannot reasonably provide a working replacement
You were charged incorrectly
The product received is materially different from the product described
The transaction was unauthorized or fraudulent
A refund is required under applicable law

Where possible, we will first attempt to resolve technical problems by providing a replacement download or corrected files.

3. Compatibility

Before purchasing a digital product, please review the product description and compatibility information.

A refund is generally not available because:

You purchased software or a plugin that is incompatible with the product
Your software version does not support the product
Your computer does not meet the product's requirements
You misunderstood the supported format
You expected the product to contain features not described on the product page

If you are unsure whether a product is compatible with your setup, contact us before purchasing.

4. Duplicate Purchases

If you accidentally purchase the same digital product multiple times, contact us with the relevant order numbers.

We may refund the duplicate purchase where appropriate.

5. Physical Products

If Nymly Studio offers physical merchandise, eligible physical products may be returned within 30 days of delivery, unless otherwise stated on the relevant product page or required by applicable law.

To be eligible:

The item must generally be unused
The item should be in its original condition
The item should include original packaging where reasonably applicable
You must provide proof of purchase

Certain products may be excluded from returns where permitted by law, including personalized or made-to-order items.

6. Damaged or Incorrect Physical Products

If your physical order arrives damaged, defective, or incorrect, contact us as soon as reasonably possible.

Please provide:

Your order number
A description of the problem
Photos of the damaged or incorrect item
Photos of the packaging where relevant

We may offer a replacement, refund, or other appropriate solution.

7. Non-Returnable Physical Items

Where permitted by applicable law, certain products may not be eligible for return, including:

Personalized products
Custom-made products
Products damaged after delivery through customer misuse
Products that have been altered after delivery
Items specifically identified as non-returnable on the product page

Mandatory consumer rights are not affected.

8. How to Request a Refund

To request a refund or report a problem, contact:

support@nymlystudio.com

Please include:

Full name
Order number
Product name
Date of purchase
Reason for your request
Any relevant screenshots, photos, or error messages

For digital products, please do not send the purchased files as email attachments unless specifically requested.

9. Refund Processing

If your refund is approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account depends on your payment provider or financial institution.

We cannot control processing times imposed by third-party payment providers.

10. Chargebacks and Payment Disputes

Before initiating a payment dispute or chargeback, we encourage you to contact us so that we can attempt to resolve the issue.

Unauthorized or fraudulent transactions should be reported immediately.

Nothing in this section limits any rights you may have under applicable payment or consumer-protection laws.

11. EU and Other Consumer Rights

Customers in certain countries or regions may have mandatory consumer rights relating to refunds, cancellations, digital content, defective products, or withdrawal periods.

Nothing in this Refund Policy is intended to remove or restrict rights that cannot legally be excluded.

For digital content, special rules may apply when a customer requests immediate access to digital content before the end of an applicable withdrawal period.